FAQs About Mercy Medical Clinic in Wylie, TX

At Mercy Medical Clinic, we offer a range of services, including preventive care, comprehensive physical exams, chronic disease management (such as diabetes, hypertension, and asthma), routine blood tests, vaccinations, and diagnostic procedures like EKGs. We specialize in preventive screenings, as well as women’s and men’s health services to ensure your long-term well-being.

Mercy Medical Clinic is staffed with a board-certified internal medicine physician. Dr. Fauzia Khalida Osama, MD, is part of our team, bringing her decades of experience in managing a wide range of health conditions for adult patients.

Yes, all our physicians at Mercy Medical Clinic have taken and passed the examination given by the American Board of Internal Medicine. All our physicians are board-certified internists, ensuring the highest level of expertise in managing your health.

Yes, Dr. Fauzia Khalida Osama, MD, is accepting new patients. Please contact us directly or visit our Appointment page for more details. Our staff will be happy to assist you with any questions regarding availability.

Same-day appointments are available for acute illnesses for our established patients. If you call later in the day, we may schedule your appointment for the next morning. New patients with acute illnesses will also be seen the same day, depending on availability.

Mercy Medical Clinic is conveniently located at 615 S Highway 78, Suite 100, Wylie, TX 75098.

Mercy Medical Clinic is open Monday through Friday from 8:30 AM to 5:00 PM. We are closed on weekends, but you can always reach us during business hours for inquiries.

Mercy Medical Clinic is highly rated by patients, with numerous positive reviews highlighting the compassionate care and professional environment provided by our medical team.

We accept a variety of payment methods, including credit cards, debit cards, and cash. We also work with most insurance plans to ensure that payment is convenient for you. For a complete list of accepted insurances, please call us or check our Insurance page.

Yes, we specialize in managing chronic conditions like diabetes, hypertension, high cholesterol, and heart disease. Our team works closely with you to develop a personalized plan for managing these conditions effectively.

Scheduling an appointment with us is easy! You can book your visit online via our website or call us directly to schedule a time that works best for you.

Please bring your photo ID, insurance card, and a list of any medications you are currently taking. If you have medical records from another healthcare provider, it is helpful to bring those as well.

If it is a life-threatening emergency, always dial 911 or go to the nearest emergency room. For urgent situations that are not life-threatening, please call our office during normal business hours, and our staff will assist you. Our providers are also available after office hours, and instructions on how to reach the on-call provider will be provided when you call the clinic number after hours.

We participate in most commercial and Medicare insurance plans. Please visit the billing and insurance section of our website for more information. For specific details about your particular plan, feel free to call our office, and our staff will assist you in confirming whether your insurance is accepted at the clinic.

Every insurance plan’s benefits for routine and preventive care vary with the plan. Please verify your benefits before services are rendered. Preventive services are usually covered according to certain guidelines for how frequently they can be provided. Remember that having an insurance card may not mean automatically that you have coverage for routine or preventive care.

At Mercy Medical Clinic, we believe in offering comprehensive, coordinated care. Our internal medicine specialists work together to manage multiple chronic conditions simultaneously, ensuring the best possible outcomes for our patients.

Our provider recommends an annual physical once a year. However, it is best if you contact your insurance and find out if you are covered for yearly physicals.

Old records are useful to have for patients with complicated health histories, but for the most part, old records are not necessary for the first visit.

Our physicians maintain privileges at Baylor Scott and White Lake Pointe Hospital. They do not go to hospitals to see their patients who are admitted. However, you are welcome to go to any local hospital, and providers will contact the responsible hospitalists or ED doctors. Please notify us before going to the hospital so we can help you navigate the system.

Following any hospital discharge, patients should be seen within 3 days

The business office can be reached at 972-429-1077. Please ask for the billing coordinator.

When you need to see a specialist, your provider will create a referral for you during your office visit. It takes 3-4 days to process the referral. Some insurance plans require us to obtain authorization before being referred to another Provider. If your plan requires this, we will contact your insurance company to request the authorization. If this is the case, please allow 7 business days for the referral process to be completed. Our referral coordinator will contact you once the referral process is completed.

Lab results are available for viewing on our secure patient portal after your provider has reviewed them. If you do not have access to the patient portal, please contact the office. If you do not have web access, you may request a printed copy of your labs from your provider.

We try to process all refill requests within 24 hours, but it may take up to 48 hours to process your refill request.