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Frequently Asked Questions for Mercy Medical Clinic in Wylie, TX

Are all your physicians board certified?

Yes, all our physicians have taken and passed the examination given by the American Board of Internal Medicine. All our physicians are board certified internists.

How long will it take me to get an appointment?

Same day appointments are available for acute illness for our established patients. If you call late in the day, we may have you come the next morning. New patient with acute illness will be seen the same day depending on the availability.

How do I get in contact with someone in an emergency?

If it is a life-threatening emergency always dial 911 or go to the nearest emergency room. Please call our office during normal business hour and our staff will help you in any urgent situation, which is not life threatening. Our providers are always available after office hours. Instructions on how to reach the on-call provider are given when you call the clinic number after hours.

What insurance plans do you accept?

We participate in most commercial and Medicare insurance plans. Please visit the billing and insurance section of our website for more information. Call our office to inquire about your particular plan.

I’m scheduled for a physical. Will the physical be covered by my insurance?

Every insurance plan benefits for routine and preventive care vary with the plan. Please verify your benefits prior to services being rendered. Preventive services are usually covered according to certain guidelines for how frequently these can be provided. Remember that having an insurance card may not mean automatically that you have coverage for routine or preventive care.

When should I have a complete physical?

Our provider recommends an annual physical once every year. However, it is best if you contact your insurance and find out if you are covered for yearly physicals.

Do I need to send my old records to you prior to my first visit?

Old records are useful to have for patients with complicated health histories, but for the most part, old records are not necessary for the first visit.

What hospital affiliations do you have if I need to be admitted to the hospital?

Our physicians maintain privileges at Baylor Scott and White Lake Pointe Hospital. They do not go to hospitals to see their patients who are admitted. However, you are welcome to go to any local hospital and providers will contact the responsible hospitalists or ED doctor. Please notify us before going to the hospital so we can help you navigate the system.

How soon should I be seen after hospital discharge?

Following any hospital discharge, patients should been seen within 3 days

Who do I call if I have a question about my bill?

The business office can be reached at 972-429-1077. Please ask for the billing coordinator.

How do I get a referral to a specialist?

When you need to see a specialist, your provider will create a referral for you during your office visit. It takes 3-4 days to process the referral. Some insurance plans require us to obtain authorization prior to being referred to another Provider. If your plan requires this, we will contact your insurance company to request the authorization. If this is the case, please allow 7 business days for the referral process to be completed. Our referral coordinator will contact you once referral process is completed.

How do I get my lab results?

Lab results are available for viewing on our secure patient portal after your provider has reviewed them. If you do not have access to the patient portal please contact the office. If you do not have web access you may request a printed copy of your labs from your provider.

What do I do if I need a refill on a medication?

We try to process all refill requests within 24 hours but it may take up to 48 hours to process your refill request. You can request by calling our medical assistant.