Important COVID information by Mercy Medical Clinic in Wylie, TX

• Regularly and thoroughly clean your hands with alcohol-based hand sanitizer or wash with soap and water.
• Avoid shaking hand
• Avoid touching eyes, nose, and mouth
• Cover your mouth and nose while coughing or sneezing with tissue and throw away the tissue

• Social distancing is deliberately increasing the physical space between people to avoid the spread of the disease
• Staying at least 6 feet away from other people lessens your chance of catching COVID-19
• Other examples of social distancing include working from home, visiting loved ones by electronic devices instead of in person, etc.

As per CDC guidelines following person should to be tested for coronavirus COVID-19

• Hospitalized patients with signs and symptoms compatible with COVID-19
• Any person who within 14 days of symptom onset had close contact with a suspected or confirmed case of COVID-19
• Any person who has symptoms compatible with COVID-19 and has traveled to the following countries in the last 14 days
• Southeast Asia (including China, Japan, and South Korea)
• Iran
• Any European country including UK and Ireland
• Older adult (>65 years) who has symptoms compatible with COVID-19
• Any person who has symptoms compatible with COVID-19 and has chronic medical conditions (Diabetes, Heart Disease, Chronic Lung Disease, Chronic Kidney Disease)
• Any person who has symptoms compatible with COVID-19 and is immunosuppressed.

The recommendations from federal and local health authorities are rapidly changing. You will get the latest information by going to the links provided.

Due to the outbreak of Coronavirus COVID-19, we at Mercy Medical Clinic are making some changes in our handling of sick patients and our waiting room policies. We are making these changes to prevent the spread of disease and keep our patients safe. The health of every patient is very important. We apologize for any inconvenience.

We will be seeing patients with respiratory symptoms who are directed by the physician to have in-person visits between 3:00 PM and 5:00 PM.

Any person who has a fever, cough, or shortness of breath should call the office. The office staff will go over some screening questionnaires. If the questionnaire is negative then they will give you an in-person appointment. If the Questionnaire is positive they will give you a Telemedicine appointment. After your Telemedicine evaluation, if the doctor feels it to be necessary for you to be seen in the office, you will get an appointment for an in-person visit. This will minimize the spread of infection.

Any person who does not have fever, cough, or shortness of breath but has traveled to

• Southeast Asia (including China, Japan, and South Korea) — Iran,
• Any European countries including the UK and Ireland — California
• New York — Washington State
• Oregon

OR have been exposed to suspected or confirmed cases of COVID-19, Please practice Self-quarantine. For more information on self-quarantine go to the link below on social distancing and self-quarantine. If you are anxious and would like to discuss this with the doctor, call our office and the staff will give you a Telemedicine appointment.

We are reducing the number of patients waiting at a time in the waiting room to provide enough physical space between the patients. Only six persons at a time will be allowed in the waiting hall. This is to adhere to the guidelines of social distancing. Every person is encouraged to maintain adequate physical distance once in the office.

Patients with respiratory symptoms who are directed by the physician to have an “in-person” visit will come to the office and sign their name on the sign–in sheet, obtain a face mask from the front desk and then wait in their vehicle. Once they are ready to be seen by the doctor they will be called to come in. They will be taken directly to the exam room, which will reduce the chances of the spread of the disease.

Patients coming for lab work should report to the office only at their appointment time. We will be spreading the appointment for blood work throughout the day to prevent overcrowding. You may get a call from the office about a change in your blood draw appointment time. We apologize for the inconvenience. We serve patients from Wylie TX, Lavon TX, Rockwall TX, Sachse TX, Allen TX, and Winningkoff TX.